Frequently Asked Questions

Your order is handed to the carrier within 1 business day (Monday to Friday) after your bank approves the payment. We do not ship on public and religious holidays in Türkiye.

Outside Türkiye, delivery takes 7-28 days depending on the destination and customs. Inside Türkiye, it takes 1-3 business days after shipping, depending on the distance from Istanbul.

Go to the Order Tracking page and enter your email address or phone number along with your order number. You will see the latest status there.

The shipping cost for your country appears at checkout. Throughout November 2026, orders of 1,000 TL or more ship free within Türkiye.

Yes. Choose Continue without an account when you go to checkout.

Yes. You can enter a different delivery address when you complete your order, including when you send a gift.

Contact us as soon as possible so we can make the change before your order ships: siparis@ecardin.com or +90 212 528 39 80. Please include your order number. If your order has already shipped, you can follow the return steps.

Rarely, the same item is bought by several people at once. If this happens, we will email you. If we cannot supply the item within 15 days, we will refund your payment in full.

Check your parcel when it is delivered. If it is damaged, ask the courier to record the damage and do not accept the parcel. Then contact us: siparis@ecardin.com or +90 212 528 39 80.

Yes. International delivery takes 7-28 days depending on the destination and customs. You will see the shipping cost at checkout.

You can return your order within 14 days of delivery, without giving a reason.

Open your order on the Order Tracking page and request a return. You can also write to us with your order number: siparis@ecardin.com.

The item must be unused and unwashed, with its label and packaging undamaged. Send it in its original packaging or another sturdy package.

• Items made specially to your request or personal needs
• Items whose protective packaging has been opened and that cannot be returned for health and hygiene reasons
• Items that have been used, washed or altered

For returns from outside Türkiye, you pay the return shipping. If you send your return with shipping charges payable on delivery, we deduct those charges from your refund.

Within Türkiye, you do not pay for return shipping if you use the carrier we name for your return. If you choose another carrier, you may have to pay the cost. We cover shipping for faulty or wrong items within Türkiye.

Ship the item within 10 days of requesting your return. Our return address is:

Ecardin Tekstil, Adil Mahallesi Demokrasi Caddesi No:1 Manolya İş Merkezi Kat:1, Sultanbeyli / Istanbul 34935, Türkiye

We refund you within 14 days of receiving your return request, using your original payment method. The time it takes to appear on your account or card depends on your bank.

Contact us within 14 days of delivery: siparis@ecardin.com. Include your order number and, if possible, a photo of the item. We will replace a faulty item with a new one.

Write to us with your order number: siparis@ecardin.com. We will help according to stock. You can also return the item and place a new order.

Marketplace orders are returned through your account on the marketplace where you placed the order.

You can pay by credit card, debit card or bank transfer. We accept Visa, Mastercard and Troy cards, as well as Axess, Maximum, Card Finans and Bonus cards. You will see the methods available to you at checkout.

Bonus cards can currently pay in up to 5 instalments. Instalment payments include an added charge. You can see the amount and total for each option on the Instalment tab of the product page.

Choose Bank Transfer at checkout. You will see our account details there. Please write your order number in the transfer description.

Check your card details and limit, then try again. If your bank's verification screen does not open or the error continues, contact your bank or try another card. If the problem continues, contact us: siparis@ecardin.com.

Contact us with the payment date and amount: siparis@ecardin.com. Do not share your card number or password. We will check and get back to you.

Yes. You can enter separate delivery and billing addresses when you complete your order.

No. Payments are processed through Garanti BBVA and PayTR. Your card details are not stored by Ecardin.

From 1 to 30 November 2026, all products are 10% off. With The Fourth Is On Us, one of your 4 items is also free.

Add 4 items to your cart. You will see that one of your 4 items is free, and the reduced total, in your cart summary before you pay.

During the campaign, orders of 1,000 TL or more ship free within Türkiye. Shipping costs for other countries appear at checkout.

Enter your code in the discount code field on the cart page. A valid code's discount is applied to your cart total.

Visit the Campaigns page. To hear about offers and new products first, subscribe to our newsletter at the bottom of the page.

Yes. Payments go through Garanti BBVA and PayTR, and your card details are not stored by Ecardin. Your bank may show a verification screen during payment to confirm your card.

We use your information to prepare and deliver your order and to contact you. For this, we share the necessary details with shipping and payment providers. See Privacy and Security for details.

Sign in and change your choice in your account details.

Create a new password on the Forgot Password page.

Do not share your password or reuse one from another site. If you signed in on a shared computer, remember to sign out.

Do not share your card PIN, CVV or text message verification code with anyone. Ask us before you click any link in the message: siparis@ecardin.com.

Sign in and send your request through the Contact page. Under our membership agreement, 60 days must have passed since your last order. You can also write to us there about your personal data.

• Phone: +90 212 528 39 80
• WhatsApp: +90 212 528 39 80
• Email: siparis@ecardin.com
• Form: Contact page

Include your order number, the phone number or email address used for the order, and a short description of the problem. A photo of a faulty item helps us help you faster.

Our wholesale stores are in Fatih, Istanbul:

• Underscarf and Hijab Store: Mercan Mahallesi Çakmakçılar Yokuşu Sokak, Sümbüllü Han No: 73/22
• Shawl Store: Mercan Mahallesi Çakmakçılar Yokuşu Sokak, Sümbüllü Han No: 73/6

See all addresses on the Our Stores page.

Our wholesale line is +90 553 897 22 22. See the Wholesale page to open a wholesale account.

Ecardin Tekstil, Adil Mahallesi Demokrasi Caddesi No:1 Manolya İş Merkezi Kat:1, Sultanbeyli / Istanbul 34935, Türkiye. Please request your return before sending it. The steps are in Returns & Exchanges.

Ecardin has been making underscarves, hijabs, ready-to-wear turbans and modest accessories since 1989. We produce in Sultanbeyli, Istanbul. See About Us for more.

Your order ships within 1 business day. International delivery takes 7-28 days, and delivery within Türkiye takes 1-3 business days. See Orders & Shipping for details.

14 days from delivery. The steps are in Returns & Exchanges.

See our guide to types of underscarves for styles and uses, and our underscarf size guide for fit.

Our guide on how to wash hijabs and underscarves covers this by fabric. Please also check the fabric information on the product page.

The product page shows the colours you can buy. Colours may look slightly different depending on your screen.

Yes. We sell every product on our site wholesale. See the Wholesale page to open a wholesale account, or call +90 553 897 22 22.

Yes. Our wholesale customers can have the styles they choose or design produced under their own brand. See the Wholesale page for details.