Sales Contract

All users are deemed to have read and accepted the Sales Agreement at the moment they complete their membership registration. This agreement is a Distance Sales Agreement concluded electronically between Ecardin Tekstil İnşaat Sanayi ve Ticaret Ltd. Şti. and the Customer.

 

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Procedures and Principles of Distance Contracts, regarding the sale and delivery of the product sold by the Seller to the Buyer, the characteristics and sales price of which are specified on the website.

 

Seller Information: Ecardin Tekstil İnşaat Sanayi ve Ticaret Ltd. Şti.

 

Buyer Information: All members who are registered on the e-commerce website www.ecardin.com of Ecardin Tekstil İnşaat Sanayi ve Ticaret Ltd. Şti. and who make purchases through the website (hereinafter referred to as the “Buyer” or “Customer”).

 

The type, quantity, brand/model, color, number, sales price, and payment method of the goods/products or services are as stated on the website and may be changed without prior notice.

 

The Buyer declares that they have read and are informed about the essential characteristics, sales price, payment method, and delivery details of the product subject to the agreement and that they have provided the necessary confirmation electronically.

 

The product shall be delivered to the Buyer or to the person/entity designated by the Buyer at the specified address within the period stated in the preliminary information, depending on the distance of the Buyer’s place of residence, provided that the legal maximum period of 30 days is not exceeded. If the product is to be delivered to a person or entity other than the Buyer, the Seller shall not be held responsible if the recipient refuses to accept the delivery.

 

The Seller is responsible for delivering the product in a sound and complete condition, in accordance with the specifications stated in the order, together with any warranty documents and user manuals, if applicable. Delivery of the product is conditional upon this agreement being approved electronically and the sales price being paid by the Buyer using the selected payment method. If the product price is not paid or is canceled in bank records for any reason, the Seller shall be deemed released from the obligation to deliver the product.

 

If, after delivery, the Buyer’s credit card is used unlawfully or without authorization by third parties due to reasons not attributable to the Buyer and the relevant bank or financial institution fails to pay the product price to the Seller, the Buyer is obliged to return the delivered product to the Seller within three (3) business days. In such cases, shipping costs shall be borne by the Buyer.

 

If the Seller is unable to deliver the product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the Seller shall notify the Buyer. In such cases, the Buyer may cancel the order, request replacement with an equivalent product if available, or request postponement of delivery until the obstructing circumstance is resolved. If the Buyer cancels the order, the Seller shall initiate the refund process through the relevant bank within seven (7) days and inform the Buyer via electronic mail. The Seller shall not be held responsible for delays caused by the bank.

 

If the delivered product is defective or faulty, the Buyer must send the product to the Seller within seven (7) days from the date of delivery for repair or replacement under warranty conditions. Shipping costs in this case shall be borne by the Seller. If this period is exceeded, the Buyer must apply to the authorized service center.

 

The Buyer has the right to withdraw from the agreement within seven (7) days from the date of delivery of the product to themselves or to the person/entity designated by them. To exercise the right of withdrawal, the Seller must be notified via fax or email within this period, and the product must be unused and its packaging undamaged. The original sales invoice and a copy of the cargo delivery receipt must be returned. Upon receipt of these documents, the Seller shall initiate the refund process within seven (7) days. The Seller shall not be responsible for delays caused by the bank. If the original sales invoice is not returned, value-added tax and other legal deductions shall not be refunded. The return shipping costs arising from the exercise of the right of withdrawal shall be borne by the Buyer.

 

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, single-use products, software and programs that can be copied, products that deteriorate quickly or have an expired expiration date. For software, programs, DVDs, VCDs, CDs, cassettes, computer and stationery consumables (such as toner, cartridges, ribbons), and cosmetic products, the right of withdrawal may only be exercised if the product packaging is unopened, undamaged, and the product has not been used.

 

In the implementation of this agreement, Consumer Arbitration Committees up to the monetary limits announced by the Ministry of Industry and Trade and Consumer Courts located at the place of residence of the Buyer or the Seller shall have jurisdiction. In cases where the order is approved electronically, the Buyer shall be deemed to have accepted all provisions of this agreement.